Never ever ever lower your quote price without removing something from the services provided. You never want to leave the impression that you think your time/service is overvalued or that you were trying to rip off the customer with the first price. It smacks of being a used car salesman.
Sometimes customers just go dark for a while for reasons completely unrelated to the project; usually a phone call or e-mail to your contact just asking for a status update will get you the information you need.
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