they really have no say. make sure you're the ADMIN contact 100% especially your email. Find the AUTH code. Unlock the domain. AND INITIATE TRANSFER ASAP.
Make sure you COMPLETELY CLOSE/DESTROY your account. Whatever options they have there.. otherwise they will conttinue to charge you and if you don't pay -> daily threats from collection (even on a 10$ bill)
I recommend name.com
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