Does anyone outsource their hosting support? Whether it's phone or live chat systems. If so, how has this improved your business as a whole? What are your views on "outsourcing" in general, good/bad thing?
==================

I never outsource any hosting support from my side.
I always do it myself with other staff members.
And we dont get much complaints since everything is going fine
But when its going a bit less, then we inform all clients via theire primary email

So outsourcing isnt needed, unless you have too much clients to handle on 1 day