Thanks Seb. What I actually meant was don't use email too much for daily client contact, try to use some kind of ticketing system. Further on I'm then referring to just general emails you send out, not necessarily to clients although I did say that. (Looks like I've got some editting to do!)

I'm going to take out 3 of the freshbooks links too, it's not needed - I just thought about putting them after I had published the article.

Thanks for the feedback mate.