Originally Posted by Robson Do you offer both forms of help? E.g tutorials and f.a.q/helpdesk etc. EDIT - Check out this article i found http://www.webhostgear.com/165.html

I have the standard faq/knowledgebase section, and I also offer support via helpdesk. Ive recently started adding flash tutorials for the REALLY frequently asked questions, I plan to be adding a few more of those soon.