Pre-Order eHostSuite: Billing/Support/Abuse/Reboot Management for cPanel/WHM

eHostSuite Pre-Release Sale
http://www.ehostsuite.com

The development team at TwistedPHP Script Solutions (http://www.twistedphp.com), the minds behind InstaMail, is pleased to announce a pre-release sale of our latest project, eHostSuite. The sale provides you with excellent discounts off our new product that will continue up until the product is released.

Pre-Release Pricing and Ordering
Owned License Special: $39.95 USD One Time [order] (Normally $99.95)
Lease to Own Special: $3.95 per month for 12 months [order] (Normally $9.95/month) - After 12 months, you own it!

All pre-release orders include unlimited lifetime product updates and support as our thanks for trying our product.

Refugee Offer
Own a competing billing or support product? E-mail proof of ownership to webmaster[at]twistedphp.com for an additional 40% off our pre-release prices!. The refugee discount only applies to owned licenses, and you must have an owned license to a competing product, or a long-term lease. For a list of qualifying products, contact webmaster[at]twistedphp.com.

Questions? Comments?
Visit our Pre-Release Discussion Forums at http://www.ehostsuite.com/forum

Key Modules
- Client Management System
- Package Management
- Invoicing and Billing
- Integrated Helpdesk
- Integrated Abuse System
- Integrated Reboot System

Client Management System
- Collect and maintain your client's personal information, such as name, address, phone, and e-mail.
- Organize your clients into groups of Pending, Active, Inactive, Cancelled, and Fraud. In future releases, you will be able to define your own labels as well!
- Address client as individual or by company name.
- Clients are able to view/pay invoices, view packages, submit/view/reply to support tickets, view/reply abuse issues, submit reboot requests.

Package Management
- List packages in client area. Clients can select an individual package and view the invoices, tickets, abuse issues, and reboot requests specific to that package.
- Ability to update the account password (or root password for servers). The admin can set an e-mail address to notify about a password change (helpful if you need to notify datacenters or server admins)
- Full custom field support...Custom fields can be setup per package type

Invoicing and Billing
- Nightly cron job will generate invoices for customers to pay.
- Currently, PayPal one-time and subscription payments (via IPN) are set to be developed. However, in the future, StormPay, 2CheckOut, and other popular processors will be added.
- When using one-time payments, invoice will be marked "Paid" on payment. Subscription payments will mark the invoice paid once the subscription goes thru.
- Automatic suspension of unpaid accounts based on your billing rules (i.e. you can set to suspend only the account past due; or all accounts for that customer)
- Convenient PayPal payment link can be included in the invoice e-mails
- Ability to send payments to different PayPal addresses per package type -- helpful if you have to send payments to different places.

Integrated Helpdesk
- When clients submit a ticket, they will have a dropdown box to select the specific account the issue is related to. When the admin views the ticket, the Server IP, domain name, username, and password will be displayed automatically for easy reference. For servers, the IP, operating system, and root pass will be displayed.
- Full e-mail piping support. Sales e-mail will parse properly for all, and support/billing e-mails will only parse for active clients.
- Pre-Sales ticket/email processing area seperate from the support area so you don't need to get a seperate system for sales questions! No other billing system offers this!
- Multiple department support...some can be public, "customers only" or "escalated only"
- Customers can escalate tickets to an "escalated only" department after a period of time set by you.

Integrated Abuse System
- Administrators/abuse staff can open an abuse issue on the customers account when one arises. The customer will be notified of the violation via e-mail. Administrator sets a specific time period the client must resolve the issue in.
- If an abuse issue is not resolved within the specified time period, the hourly cron job will automatically suspend the account in question, and notify the administrator and customer.
- Once the customer replies to the abuse issue and the administrator marks it resolved, the issue will be marked closed and, if suspended, the account will be unsuspended.

Reboot System
- You can choose to either (a) send all reboot requests to a specified email address or (b) open a "reboot ticket" for the staff to look into. Option A is helpful if you are reselling dedicated servers and need to email the datacenter. Option B is helpful for datacenters with staff on site.
- Reboot system only appears for dedicated server customers.

Hello,

Unfortunately, the development team and I encountered some personal issues that severely hampered the expected release date of eHostSuite. As such, we have decided to discontinue development of the software to avoid any further disappointments to our customers and people that were awaiting release of the software. I do apologize to all of you who were looking forward to and anticipating the release of this software.

All customers who had purchased a pre-release license have been refunded in full. If you purchase a pre-release license and have not yet received your refund, please e-mail me right away at nick[at]dedicentral.com with your PayPal transaction ID and I will get a refund out to you ASAP. Just want to make it clear we are not going to rip anyone off -- you paid for something and won't be receiving it, thus we will be refunding you.

If a moderator could please lock this thread, I would like for all communications to go through me via email.

Do these problems have anything to do with all the sites being down?

Originally Posted by ht05 Do these problems have anything to do with all the sites being down?

The websites are down as we arent offering it. The domains were sold to someone else.

Originally Posted by EHB Nick The websites are down as we arent offering it. The domains were sold to someone else.

Sorry, it looked like twistedphp.com was also down, but it was because it linked to www.twistedphp.com)